Return Policy

We know when you are shopping online, there are a lot of "unknowns". Size, color, scent... it's difficult to know what you're gonna get when you hit that "Buy" button. That's why we offer these guarantees.

Returns

We believe in our products.  If for any reason you are dissatisfied with your purchase, for a period of 30 days after you buy it, we will offer you a full refund of the purchase price (minus the original shipping charges).  You will need to ship the unused item(s) to us.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of ten (10) days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at sales@smokymountainbeards.com.

Sale Items
If the item(s) you are returning was on sale when you purchased it, you will receive a refund equal to the sale price.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@smokymountainbeards.com

Shipping
To return your product, you should mail your product to:

Smoky Mountain Beard Co.

17119 Red Oak Drive, Houston, TX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.