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In most cases, your order will ship the same - or next - day.  If we see that it will take more than a couple of days to ship, we'll let you know what's going on, and what your options are.

Of course, during the Holidays, things can get pretty hectic.  This means processing time could increase to as much as 3 to 5 days, depending on order volume.  Please plan accordingly if you are shopping for gifts.

We don't offer free samples, but our Beard Oil & Balm Sample Pack is reasonably priced at $18.  And you get a sample of each of our SIX scented Beard Oils, along with a sample tin of our Conditioning Beard Balm.  They come in a nifty little collector tin, and every order gets a FREE sticker.

Both have the same purpose, and basically the same ingredients.  The big difference is, balm is made with butters and waxes that give it a thick consistency, allowing it to provide more weight and hold.  Oil, on the other hand is basically a conditioner only.

Do not over do it here.  Let me say that again... DO NOT OVER DO IT!  You should only brush it once after applying your oil/balm in the morning, and maybe once at night.  I recommend using our boar's bristle brush.  Once or twice a day, you can use a comb to remove any dust or crumbs or small children that my have accumulated throughout the day.

Rubbing, brushing, stroking, etc. is counter productive to keeping a healthy beard.  I know it's awesome, but try to leave it alone.

"I don't like it getting in my mouth!"... or "It's so messy when I'm eating".  I've heard it all, and I've been through it.  You just have to decide whether or not you want a longer mustache that you can style.  If you do, you just have to push through the uncomfortable stage.  Brush it to the side, and use balm/wax to hold it if you need to.  After a while, it will be "trained" that way and you'll have an awesome mustache.  Keep stock in napkins.

This is a normal thing for most men just starting out.  Unfortunately, it is also one of the main reasons many men give up and shave. 

You're going to experience at least a little itch, but you're a man right?  You can handle it. 

All of your whiskers have a sharp end on them from shaving.  Those sharp ends are poking your skin, irritating it.  Also, dead skin from your face is shedding and getting caught in your beard.

Make sure you are rinsing your beard out every day with cool water. The beard oil or beard balm will help to keep your skin moisturized, and it will soften the whiskers.

Make sure that you work it down to your skin when you are applying it, as well conditioned skin is just as important as well conditioned hair.

Just shoot us an email at support@smokymountainbeards.com.  Let us know about your store, and provide a link to your website or Facebook page.

Sure! Please contact support@smokymountainbeards.com and we'll take care of you ;)